Operations |
| Operations division is a core operational function providing essential support and operational services, and deals with the Investment Management division, customers, custodians, and brokers/agents. It has the following four core departments as depicted in the organisational structure below which show the division’s organizational structure and reporting relationships. |
 |
Customer Support Department: |
| This department manages customer relationships and provides after-sales support to all categories of customers. The department also supports the selling function by using the company’s distribution channels as an avenue to cross sell the company’s products and services to customers. |
| Trade Support Department: |
This department carries out the following broad responsibilities:
- Trade Capture ;
- Matching and Confirmation ; and
- Settlement .
|
| Technology Solutions Department: |
| This department manages the company’s technology infrastructure (communication, network, application, data and security infrastructure) and provides IT help desk services. Key processes in the Operations Division are supported by enabling technologies that ensure end-to-end automated processing and administration; and significantly reduce the need for human intervention. |
| Fund Accounts & Admin department: |
This department carries out the following broad activities:
- Fund Accounting ; and
- Fund Administration .
|
| more>>> |
